FAQs
Why should I shop with you?
Established in 1988, we have over 30 years experience in this field and have many staff involved in all the areas we sell. We always offer the best possible prices on a huge range of products, Many delivery options to suit your needs and a fast turnaround on orders.
How do I become a member?
It is very simple, Just head to the top of the page and click the "Login or register" link. You will then be directed to either login or create an account.
The benefits of becoming a member are:
- Easy re-ordering as all your address details are stored in your account.
- Easy and simple way to check the status of your order.
I have a coupon code, where do I use this?
During Checkout there will be a Discount code box, just place the code in here and press "Apply". If there is no Discount code box then this means there is no current discount active.
What are your delivery times/prices?
Everything you need to know about our delivery times and prices can be found in our delivery information here: Delivery Info.
Where is my order?
To check the status of your order please login to your account. We mark orders as shipped once the order is collected by our couriers, this could mean your order will still be marked as "pending" until late afternoon. If you need an immediate update on your order please feel free to give us a call on 02920 499688.
I placed an order but have not had an email confirmation, has my order gone through?
Our system is setup so that you should receive an email confirmation as soon as we have received your order. Sometimes this email may end up in your junk folder due to different email providers. Please check your junk or Spam folder.
If you have still not received an e-mail then drop us an e-mail Here
How do I return/exchange my order?
Everything you need to know about returns and exchanges can be found here: Return Information.
I have received the wrong item, how do I get it exchanged?
Firstly, we are very sorry you have received the wrong item. The quickest way to resolve this would be to give us a call on 02920 499688.
Please have your order number ready so we can quickly find your order and get the problem sorted as soon as possible for you.
My product is faulty what can I do?
In these situations we will always require an image of the fault. This is because our suppliers need to see the issue and see if it is covered by warranty as every product has a different warranty.
Please email us images of the fault, any other details regarding the issue and also your order number so we can find your order.
We will then send all this information on to the Manufactuer/supplier to get the warranty claim open.
I have placed an order but want to change details and/or items.
The easiest way to do this is to either drop us an E-mail or give us a call on: 02920 499688.