Free UK Mainland Delivery On all orders over £40

Returns

Here at Proline Skates we offer a 60 day return policy for all unused items. We also offer a free size exchange, just get the item(s) back to us and we will send out the replacement. If you need any further information about returns/exchanges just give us a call on: 02920499688

Exchanges

We allow 60 days for exchanges. We will send out exchanges for free once we have received the original items back. Please include a returns form in with your item, without this we are unable to process the return.
Full conditions below.

Download the returns form here:

Returns Form

Refunds

We allow 60 days for refunds. Please include a returns form in with your item, without this we are unable to process the return. Full conditions below

Faulty/Incorrect items

If you have received a faulty/incorrect item then please contact us by e-mail at: orders@prolineskates.com When e-mailing please include your order number, description of the fault and also some photos of the issue. We will then have to get in contact with the manufacturer to get this resolved as quick as possible for you. In some instances the item will need to be collected and inspected. Quite often a replacement may be dispatched directly from our suppliers. If the item is found not at fault after inspection we will be unable to issue a refund/replacement.

Full Returns details

  • We allow 60 days for all returns. Anything past this please contact us.
  • Original postage costs will be refunded if the item is returned within 14 days of purchase, after this we cannot refund the original postage costs.
  • All returns must be sent back to us in a resalable condition and in original packaging.
  • We are unable to process a return if no paperwork is enclosed. Returns form can be found below.
  • We cannot accept the return if the item is returned used.
  • When sending an item back, please package up the item securely and do not put any tape/labels directly on the items box /packaging as the item will need to be sold onwards , and as you can appreciate no one wants label stickers all over their newly purchased item.
  • We advise to send the item back tracked to ensure the item arrives back with us safely.
  • The item is your responsibility until it arrives back with us, and gets signed for by us.
  • Exchanges will be sent out free of charge once processed.
  • We can only offer Free exchanges to UK Mainland Customers, Exchanges for other destinations will either be charged or we will issue a refund on the returned goods.
  • Returns can take up to 5 working days to process once they have arrived back with us, but can be as little as  1-2 days.
Our Returns address is as follows:
Returns Dept
Proline Skates
Unit A4, Southpoint
Foreshore Road
Cardiff
CF10 4SP